Notice on Advertising and Data Sales
Reliable Property Experts ("RPE") may use information you provide for marketing and advertising purposes, and may share or sell certain data to third parties, including advertising networks, marketing partners, and data brokers. By using our website, client portal, or services, you consent to this use.
1. Information We Collect
- Account information: name, email, phone, login email codes.
- Property and case data: property addresses, lease terms, tenant names, notice history, and uploaded documents for eviction filings.
- Set-out request data: property address, scheduled date, crew size, and contact info.
- Payment data: processed via Stripe; we do not store full card numbers.
- Usage data: device, browser, IP address, page interactions, and analytics events.
- Communications: emails, support chats, and AI assistant interactions.
We do not store tenant Social Security Numbers. We only record a yes/no indicator of whether the client possesses one.
2. How We Use Information
- Provide eviction filing, court representation, and set-out labor services.
- Process payments and send transactional emails (confirmations, receipts, case updates).
- Operate, secure, and improve our portals and AI assistant.
- Marketing, advertising, and solicitation: send promotional emails, place phone calls and text messages, retarget users via ad networks, and build audiences for digital advertising.
- Partial form entries: if you enter your name, email, or phone into any eviction or set-out form and do not complete it, we still retain that information as a "partial pending eviction order" and may use it to contact and solicit you about our services.
- Comply with legal obligations and court requirements.
3. Sharing and Sale of Information
We may share or sell information with:
- Advertising and marketing partners for retargeting, lookalike audiences, and lead generation.
- Data brokers and analytics providers who may purchase aggregated or identifiable information.
- Service providers: Stripe (payments), Resend (email), Lovable Cloud / Supabase (hosting and database), Google (analytics/ads), Gemini (AI assistant).
- Court systems, marshals, and county clerks as required to perform filings and set-outs.
- Legal authorities when required by law.
Some of these disclosures may qualify as a "sale" or "sharing" of personal information under certain state privacy laws.
4. Cookies and Tracking
We use cookies, pixels, and similar technologies for analytics, session management, and advertising. You can control cookies through your browser settings, but parts of the portals may stop working.
Eviction Fees Are Non-Refundable
All eviction filing fees, milestone payments, court representation fees, and counterclaim hearing fees are strictly non-refundable once paid — regardless of case outcome, tenant move-out, settlement, dismissal, or client cancellation. See our Terms of Service for full details.
5. Your Choices
- Opt out of marketing emails via the unsubscribe link in any promotional email.
- Opt out of sale/sharing: email support@reliablepropertyexperts.com with the subject line "Do Not Sell or Share My Info".
- Access, correction, or deletion: client profile data is read-only in-app; email support to request changes or deletion.
6. Data Retention
We retain case files, payment records, and communications for as long as needed to provide services, comply with legal/tax obligations, and resolve disputes.
7. Security
We use email-code verification, role-based access controls, row-level security on our database, and signed URLs for private uploads. No system is 100% secure.
8. Children
Our services are for property owners and managers and are not directed to children under 16.
9. Changes
We may update this Privacy Policy at any time. Material changes will be posted on this page with an updated date.